Compliance & Regulations

Our commitment to regulatory compliance and consumer protection.

Regulatory Compliance Framework

Homeowner Support operates under strict compliance protocols to ensure all services meet or exceed federal and state regulatory requirements. Our comprehensive compliance program protects consumers and maintains the integrity of our operations.

Federal Compliance

Fair Housing Act (FHA)

Ensures equal housing opportunities regardless of race, color, religion, sex, familial status, national origin, or disability.

Real Estate Settlement Procedures Act (RESPA)

Provides consumers with improved disclosures of settlement costs and eliminates kickbacks and referral fees.

Truth in Lending Act (TILA)

Requires disclosure of credit terms and promotes informed use of consumer credit.

Fair Credit Reporting Act (FCRA)

Regulates the collection, dissemination, and use of consumer information.

State Regulations

We comply with all applicable state laws and regulations in jurisdictions where we operate, including:

  • State real estate licensing requirements
  • Mortgage broker and lender regulations
  • Consumer protection statutes
  • Foreclosure and mortgage assistance laws
  • Financial services regulations

Consumer Protection Measures

Transparent Disclosure

All fees, terms, and conditions are clearly disclosed before any agreement.

No Advance Fees

We do not charge upfront fees for consultations or most services.

Right to Cancel

Appropriate cancellation periods are provided per applicable regulations.

Privacy Protection

Strict data security measures protect your personal information.

Quality Assurance

Our quality assurance program includes:

  • Regular compliance audits and reviews
  • Staff training on regulatory requirements
  • Document and process standardization
  • Client feedback and complaint resolution systems
  • Continuous monitoring of regulatory changes

Ethical Standards

We maintain the highest ethical standards through:

Honest and transparent communication
Confidentiality of client information
Conflicts of interest management
Professional competence and diligence
Fair dealing with all parties

Reporting and Complaints

If you have concerns about our compliance with applicable laws or regulations, please contact our compliance department:

Compliance Department
Homeowner Support
Financial Plaza, Suite 200
Atlanta, GA 30309
Phone: (770) 752-2509
Email: compliance@homeownersupport.com

All complaints are investigated promptly and confidentially. We are committed to resolving any issues in accordance with applicable regulations and our ethical standards.

Regulatory Resources

For more information about consumer rights and protections:

  • Consumer Financial Protection Bureau (CFPB): consumerfinance.gov
  • Federal Trade Commission (FTC): ftc.gov
  • HUD Office of Fair Housing: hud.gov/fairhousing
  • Georgia Department of Banking and Finance: dbf.georgia.gov
  • Georgia Real Estate Commission: grec.state.ga.us

This information is current as of December 2024.
Regulatory requirements may change. We continuously monitor and update our compliance practices to reflect current law.